Friday, April 04, 2014

bad attitude of some Farinas Trans female employees

i've been trying to curb my temperament. but it usually gets set off by other's lapses, irresponsibility, and dishonesty. those things ticks me off!

i am trying to tie outbursts by letting time pass for a while, so both sides can think and see things better. and it not only angers me but it really makes me sad when people will stand up for lies and bad behavior.

how can those people not see?

everybody's got a bad side. but when your job (bus employee) is tied to serving people (customer service), you must have the presence of mind not to muddle your outlook (where onlookers or potential customers will surely look at you in a bad light) or your service to customers just because some co-employee (mechanic, would like to have his/their vacation) ruffled your feathers. Or some customer you served earlier ruffled your feathers. You are not excused to dump your stresses on any customer.

i noticed that some female employees of Fariñas Bus at the Manila terminal have adopted haughty attitudes that you can't help but give them a taste of their own medicine.

i was able to observe some of the drivers and conductors. they communicate with customers/passengers nicely. and that was how the drivers and conductors were when i was still a student. they are not mayabang at all. if only all of their employees are as nice as the bus drivers and conductors. those female employees needs some relaxing team building activities perhaps. they are ruining their employer's business, what with all the high key tones! they can't even say sorry and pasensiya in a humble manner. they say those words in high keys as if they expect the offended customer to accept such bad attitude because they are employees who can attend to you or not.
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